Six 9s is a full-service, customer research firm that conducts customer satisfaction, customer service, and customer requirements assessments and surveys. The results we provide help clients achieve success by delivering powerful and actionable information about customers and markets.
Six 9s plans, designs, and conducts qualitative and quantitative customer research customized to client requirements using Internet, mail, telephone, or personal surveys, as well as focus groups for data collection. These studies become an integral part of our client's customer relationship and loyalty management programs and help them fulfill quality management standards and guidelines like ISO 9001:2000 (TL 9000). Six 9s conducts research programs with local, nationwide, and worldwide footprints in various languages, including Spanish, Japanese, and Chinese.
Six 9s provides a range of business-to-business and business-to-consumer research services including:
- Annual or periodic customer satisfaction assessments
- Ongoing customer service assessments
- Tracking studies for point-of-sale customer experiences
- Product, customer preference, and competitive research
Six 9s works collaboratively with clients to tailor its customer research services to the client's business model, target markets, and business goals and objectives. The focus is on producing research results that support corrective actions and strategic initiatives. Six 9s also collaborates with clients and their corrective action teams to formulate strategic and operational plans based on research findings.
The objective intelligence produced by Six 9s' customer research programs identifies opportunities to resolve problems, add customer value, and leverage competitive advantage. This helps your organization keep profitable customers and attract new ones as a result of actions driven by objective information about your key customers and their expectations and experiences with your organization and its products and services.